Frequently Asked Questions

  • No, many clients provide a spare key or key safe code for access.

  • The safety and well-being of your best friend will always be the top priority. This is why we provide clean, comfortable, well-ventilated transport for your dog. The vehicle is equipped with crates and harness clip-ins to keep your pup secure during the journey.

    Our vehicle is fully insured, regularly serviced, MOT, taxed and well maintained.

    We welcome you to take a look at the vehicle, just ask!

  • Yes, we are fully insured to cover public liability, and in case of any incidents involving your dog. For further peace of mind, we are:

    ↟ Fully Insured

    ↟ DBS Checked
    ↟ First Aid Trained

    ↟ CPD Professional Dog Walking Certified

    ↟ CPD Dog Training and Behaviour Certified

  • Getting started is simple.

    Reach out through our registration form or contact page. We will arrange a meet and greet and walk you through the next steps, answering any questions along the way.

  • Adventure Days - locations are a little further a-field for maximum amusement and outdoor immersement - beaches & mountains!

    Group Walks - locations such as nature reserves, woodlands and other green spaces.

  • At Paws in the Pines we welcome the tiny all the way up to the giant. We meet all dogs before we walk them and each new dog is subject to assessment and a trial period. Any instances of aggressive behaviour will be investigated and we reserve the right to refuse to walk any dog.

    We will not consider walking any dog whose breed is listed under the Dangerous Dogs Act as our insurance company does not permit us to do so.

  • Yes! Rain, wind, sun and fog.

    Your dog’s safety and well-being will ALWAYS be the top priority. In the cases of weather warnings and extreme heat— weather plans are put in place.

    Risk assessment’s are always carried out prior to walks.

  • We will contact you immediately and, if necessary, take your dog to their listed vet.

  • Using an accredited professional ensures optimal safety and competence, reducing risks associated with inexperienced handlers, such as improper care, accidents, or loss of control.

  • Absolutely. We are very happy to offer ad-hoc walks and we are flexible when it comes to booking. A text, email or phone call the day before will ensure a walk is booked.

  • You can reach out anytime via the contact information at the bottom of the website.

    Expect a reply within 24 hours.

  • Yes. Once your dog is familiar with us and responds well to instruction. If your dog is a little bit rusty on their recall then we keep them on a long lead and let them run and play in safety! We will only let your dog off lead once we have written consent and it is safe to do so.